ResolveMass Laboratories: Return, Exchange, and Money-Back Guarantee Policy
At ResolveMass Laboratories, we are committed to providing the highest quality of products and ensuring complete satisfaction for our valued scientific community. We understand the critical importance of precision, reproducibility, and reliability in research and development, which is why we offer a flexible return, exchange, and refund policy that caters specifically to the needs of scientists and researchers.
- Return and Exchange Policy
No Questions Asked: If for any reason you are not satisfied with your purchase, you may return or exchange any products, no questions asked.
Open/Used Product: We recognize that scientific testing often requires opening and using products. You can return or exchange even if the product has been partially used, as long as a reasonable amount remains for return.
Custom Synthesis Products: For custom-synthesized materials (e.g., tailored PLGA, PLA, PCL, or cyclodextrins), returns will be accepted if the product does not meet the agreed-upon specifications, characterization data, or purity levels.
Defective Products: In the rare instance that a product is defective or does not perform as expected, we will expedite the return or exchange process and priority resupply of corrected products - Complete Money-Back Guarantee
We are dedicated to ensuring that all products meet the highest standards of quality, consistency, and characterization.
Characterization Mismatch: If the product characterization data (e.g., molecular weight, polydispersity index, composition, or structure) does not match the provided specifications, we offer a full refund or a free-of-charge replacement, based on your preference.
Independent Testing by Clients: Should any independent testing reveal that the product does not meet specifications, you may return the product with full documentation, and we will issue a complete refund, or provide a replacement. No additional questions or hurdles—we trust our customers’ judgment.
Third-Party Verification: If the customer’s data from a reputable third-party laboratory (such as for NMR, GPC, or Mass Spectrometry analysis) does not align with our specifications, we will honor the money-back guarantee without requiring further verification on our end. - Customer-Friendly Support
Dedicated Scientific Team: Our support team, composed of experienced scientists, is available to assist with any product-related questions, technical support, or return/exchange requests. We work closely with you to ensure seamless communication.
No Hassle Process: Simply contact us at info@resolvemass.ca or call our customer service within 90 days of receiving your order. Our team will guide you through the return/exchange process. - Exceptions and Clarifications
Special Cases: For certain products that require highly specific synthesis (e.g., complex polymer architectures or unique derivatives), returns will be evaluated on a case-by-case basis. However, we will always ensure fair treatment and strive for your satisfaction.
Post-90-Day Returns: While we adhere to a 60-day return policy, if issues arise beyond this period, please contact us, and we will work towards a resolution, including possible store credit or exchanges.
Our Commitment to Quality and Your Research
At ResolveMass Laboratories, we believe in building lasting relationships with our customers, based on trust and scientific excellence. Our generous and flexible return policy reflects our confidence in the products we deliver and our deep understanding of the critical role they play in advancing research.
Contact Us Anytime:
Email: info@resolvemass.ca
Website: www.resolvemass.ca
Your research is important. We are here to ensure that our products help you achieve your goals with total confidence.