Privacy Policy for ResolveMass Laboratories Inc.
Effective Date: 16-Dec-2024
ResolveMass Laboratories Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://resolvemass.ca (the “Site”) or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information:
Information that identifies you as an individual, such as:
- Name
- Email address
- Phone number
- Mailing address
- Billing information (if applicable)
1.2 Non-Personal Information:
Automatically collected information that does not identify you individually, such as:
- IP address
- Browser type and version
- Operating system
- Pages you visit and the time spent on the Site
1.3 Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies help us understand user behavior, analyze traffic, and improve functionality. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services, including custom polymer synthesis and mass spectrometry analytical services.
- Respond to your inquiries and requests.
- Process transactions and send related information, such as confirmations and invoices.
- Communicate updates, marketing materials, or other relevant information (if consent is provided).
- Monitor and analyze usage trends to improve the Site’s performance.
3. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:
3.1 Service Providers:
We may share data with trusted third-party service providers who assist us in operating the Site, conducting business, or providing services to you. Examples include payment processors and IT support companies.
3.2 Legal Obligations:
We may disclose information to comply with applicable laws, regulations, or legal processes.
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the new entity.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure.
5. Your Rights
Depending on your location, you may have the following rights under applicable privacy laws:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to your personal data if it is inaccurate or incomplete.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Objection: Object to the processing of your data for marketing or other purposes.
- Data Portability: Request a copy of your data in a portable format.
To exercise these rights, please contact us at info@resolvemass.ca.
6. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before submitting any personal data.
7. Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
8. Children’s Privacy
Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. Please review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
ResolveMass Laboratories Inc. Email: info@resolvemass.ca